TERMS

Private and Semi Private Bookings:

  • Bookings can be made 30 days in advance through MINDBODY. Booking window closes 120 minutes prior to session time.

  • Private and Semi-private sessions run for a total of 60 minutes.

  • Private and Semi-private bookings are valid for 3 months after the sale date. No extensions are permitted to the specified expiry period.

  • All purchases are non-refundable and non-transferable between individuals. No refunds will be provided.

  • Our introductory offers are valid for one time only to new clients and will activate upon the first session. The Introductory Offer only applies to 1:1 sessions. Introductory offers cannot be suspended. Introductory offers expire after 1 month of the sale date.

  • Payment must be made prior to booking for single consultation. You must either have pre-purchased sessions on your account, an active membership or pay at the time of booking via MINDBODY.

 

Cancellations:

  • Cancellations or rescheduling private or semi-private sessions must be done through MINDBODY at least 12 hours prior to the class start time to avoid losing your session. Clients who fail to cancel within the 12-hour window will lose their session and incur a $10 late fee.  We do not accept cancellations made by email, phone, text, or social media.

  • If you reserve a space in a session and do not show up without cancelling through MINDBODY, you will lose your session and incur a $10 late fee.

  • Bend Extend may cancel a session at any time and for any reason. You will be credited the total paid for amount in this circumstance.

Pre and Postnatal:

  • If you are pregnant, it is advised you consult with your healthcare professional and gain clearance stating that you are fit and able to participate in physical activity.

  • It is recommended that you regularly consult your health care professional to ensure that you and your baby are healthy to continue training with Bend Extend throughout your pregnancy.

  • If you have recently given birth (within 6 weeks post-partum) we recommend that you consult your health care professional prior to commencing or recommencing any exercise program.

  • If you experience any changes to your physical condition, it is advised you to seek advice from a qualified health care professional so that you are aware of any limitations or modifications that need to be considered when participating. Please notify your instructor, prior to the session commencing.

Corporate and Events:

  • A maximum of 15 clients can attend a private group session. Minimum of 4 participants for this booking type.

  • Private Group classes run for a total of 60 minutes.

  • All participants must be at least 18 years of age or have written consent from a parent or guardian.

 

Bookings and Cancellations for Corporate or Event sessions:

  • Bookings are made directly through Bend Extend (via email or phone). To book a private group class of 4-15 participants a 50% deposit is required upon booking to secure the session date and time. The outstanding amount of the total booking cost is required to be paid at the time of the event or prior. Confirmation of your booking will be sent via email.

  • Cancellations or rescheduling private group classes must be done directly through Bend Extend (via email or phone) at least 24 hours prior to the session time. Cancellations within the 24-hour window will result in loss of deposit amount. Cancellations will be confirmed via email.

  • Bend Extend may cancel a class at any time and for any reason. You will be credited the total paid for amount in this circumstance.  

Autopay Memberships:

  • Autopay memberships are non-refundable, not transferable and cannot be extended.

  • Memberships are deducted on a weekly basis and are valid for 7 days.

  • Memberships are activated from the day of purchase and will automatically renew every 7 days.

  • Memberships entitle you to a maximum number of sessions per week, as stated in the membership description.

  • Members can book sessions 30 days in advance.

  • Classes cannot be rolled over to the following week if not used within the 7 days, the unused classes will be forfeited.

  • There is a four-week minimum commitment.

  • If you wish to terminate your membership outside of the four-week minimum, please contact Bend Extend directly (via email) and provide 1 week’s notice.

  • Please contact Bend Extend (via email) if you need to pause/ suspend your membership. Membership suspension cannot be back dated.

  • It is your responsibility to ensure there are sufficient funds available in your nominated bank account or credit card to cover the applicable fees for the Autopay memberships. If your weekly payment is declined due to insufficient funds or an expired or invalid card, the MINDBODY Online system will re-attempt the transaction for 2 days. After this point a $5 administration fee will be added to help us recover the cost of the merchant fees from the failed transactions.

 

Health Disclaimer:

Physical exercise, in all of its forms and with or without the use of equipment that may be suggested by an instructor, is a strenuous physical activity. Accordingly, you are urged and advised to seek the advice of a physician before beginning any physical exercise regimen, routine, program or using any suggested equipment. If you experience any changes to your physical condition, it is advised you seek advice from a qualified health care professional so that you are aware of any limitations or modifications that need to be considered when participating. You agree to keep Bend Extend informed of changes in your physical condition.

Bend Extend is not a medical organization and its instructors or staff cannot give you medical advice or diagnosis. All suggestions and comments relating to the use of equipment, poses, moves and instruction are not required to be performed by you and are carried out at your discretion.

You understand that physical exercise involves strenuous physical movement, and that such activity carries the risk of injury whether physical or mental. You understand that it is your responsibility to judge your physical and mental capabilities for such activities. You understand that instructors may suggest physical adjustments or make physical contact with you for correction purposes. It is your sole responsibility to determine if any such suggested adjustment or equipment is appropriate for your level of ability and physical and mental condition.

You accept that there is potential risk of personal injury, property loss or death, and agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Bend Extend or its members, including without limitation its directors, principals, instructors, independent contractors, employees, agents, contractors, affiliates and representatives for any personal injury, property damage/loss, or wrongful death, whether caused my negligence or otherwise.

If you are pregnant or have recently been pregnant, you agree to provide written consent and clearance from your healthcare professional, to participate in physical activity, specifically Pilates. You agree to keep Bend Extend informed of changes in your physical condition.

You agree that you are 18 years of age or older or have written consent from a parent or guardian.